Improve Customer Experience

A great customer experience is key to creating long-lasting customer relationships. When you know your customers and their needs well, you can offer them services that are suitable for them at the right time and place, using the right tools in the channels where your customers are also present. We offer you solutions and tools to develop your operations!

How to modernize the customer experience to the top level?

Do your customers buy from you once but then you never hear from them again? Have you considered in your company how to keep customers satisfied and rate your service as excellent time after time? Is upselling and cross-selling a part of your everyday routine, or are you just dreaming of increasing customer value or improving customer retention?

Don’t face your challenges alone – we can offer solutions tailored just for you in the right way!

What solutions does Sulava offer?

With Dynamics 365 Customer Service, you can provide your customers with seamless, multi-channel customer service experiences to ensure consistent and unified support. We can help you implement the best customer service solution in the industry.

Improve Customer Service

Make customer service agents’ work effortless with artificial intelligence.
Optimize customer service to work from a single, comprehensive platform.
Reach customers in the channel they use.
Show that you know your customers – contact them quickly and personally.

Smart bots and AI

Enable smart self-service – help customers get answers quickly with virtual assistants and service portals powered by artificial intelligence.

Change Management and Continuous Support

The service provides support for change management so that the customer’s organization can adopt new technology and practices. This may include creating a communication plan, managing staff resistance, and providing ongoing support in the use of the system.

Explore our change management services

Sulava Advisor Services – Continuous services

You will ensure that your Microsoft environment supports your business goals and that any issues are solved quickly and reliably.

Your company will always have access to information on all currently available and future services and features. Choose from our services according to your needs.

Take a look at our Services

Where to Start?

Explore Dynamics 365 Trainings

As a Microsoft training partner, we offer official Dynamics 365 training courses leading to certification, which help you take full advantage of the technology.

Our certified trainers share not only their technological expertise but also their practical experiences on how they have utilized the technologies studied in customer projects.

If you do not find a suitable course directly from our training catalog, we can tailor the training to fit your needs exactly.

Explore the Trainings

Contact us!

Contact us, and let’s map out the challenges and opportunities in sales and marketing together. And of course, find the right solutions for you!

You can arrange a free meeting with us, aimed at defining the goals and needs of your organization. Together we can envision how we can best support you in developing services.